At 99WhiteSwans.com, we offer a range of digital products that are available for instant download. Due to the nature of digital goods, all sales are considered final once the product has been delivered.
No Returns or Refunds on Digital Downloads
Because digital content is delivered instantly and cannot be “returned,” we do not offer refunds or exchanges for:
- Downloaded files
- Free digital resources
- Paid digital products
Please ensure that you have reviewed the product details, compatibility, and licensing information before completing your download or purchase.
Exceptions – Faulty or Inaccessible Downloads
If you encounter one of the following issues, please contact us within 7 days of your order:
- You are unable to access the download link
- The file is corrupted or fails to open as expected
- There is a technical issue preventing you from using the product as described
We will investigate the issue and, if necessary, offer a replacement file or alternative resolution at our discretion.
To report an issue, contact us at support@99whiteswans.com with your order number (if applicable), a description of the problem, and screenshots if relevant.
Free Digital Products
Many of our offerings are available at no cost. We do not offer returns, or exchanges for free digital downloads, though we welcome feedback and error reports.